OUR new solution

SAP MDG Workflow E-Mail Notification Framework

Turn workflow events into targeted email notifications—keeping responsible users and stakeholders informed throughout the SAP MDG change request process.

From workflow event to targeted notification

When a change request passes through several teams and approval steps, keeping everyone informed can require repeated manual follow-up. Workflow Notifications sends targeted emails when a work item reaches its responsible users or when a change request is completed. The solution applies configured recipients, templates, and languages to provide relevant request details, a direct link, and supporting attachments where needed.

Before

Manual notification follow-up

Pending work items noticed too late

Repeated follow-up on request outcomes

Generic messages across different roles

Supporting documents shared separately

With the Solution

Process-driven notifications

Responsible users notified at workflow steps

Requesters informed of the final outcome

Content and language matched to recipients

Relevant attachments included when needed

Highlights

Timely updates

Send notifications at individual workflow steps, at change request completion, or at both points in the process.

Targeted recipients

Direct each notification to the users and stakeholders defined for the workflow step, role, or change request type.

Relevant content

Provide request-specific details and a direct link in the recipient’s language. Change request documents can also be included as email attachments.

Flexible configuration

Maintain recipients, templates, and language settings through configuration to support different master data processes.

How It Works

See The Solution In Action

When a change request reaches a configured workflow step, the responsible users receive an email with request details and a direct link to the change request.

When the change request is completed, the requester and selected stakeholders receive an email with request details.

Documents attached to the change request can also be sent as email attachments, keeping supporting information together with the request details.

The notification is delivered in the recipient’s language, using the corresponding email template content.

Where it fits best

Workflow Notifications is especially useful when change requests involve several teams and approval steps, different roles need different information, and stakeholders need clear updates without repeated manual follow-up.