SAP Syclo CRM Service Manager
With SAP CRM Service Manager mobile app, you can maximize efficiency and effectiveness of your field technicians by providing them access to the relevant & real-time information and tools. The app enables them to be connected to the back office for status update, last minute changes, and accurate data capturing and help achieve higher first time fix rate.

SAP CRM Service Manager enables following features,

  • Manage service orders and create confirmations in real time
  • Record status, materials, problems, actions, expenses, and customer signatures
  • Generate account factsheets and create service confirmation for serialized products and add surveys.
  • Get 360 degrees customer view using Account factsheet.
  • Display customer and contact information in regional formats
  • Manage service orders and create confirmations in real time
  • Add Serial number for Service Confirmation
  • Create Surveys for Service confirmation
  • Upload and Download Attachments for Service Orders and Confirmations
  • Display equipment or install base listings.
  • Display Assignments on Calendar
  • Create/Change Service order

Implementation, configuration and development of the CRM Service Manager application as SAP consultancy offered by the Medepia. In addition, we perform the installation and configuration of the application middleware layer, which is SAP Mobile Platform (SMP)
buy research papers